top of page

Terms & Conditions

1. Introduction

These Terms & Conditions govern all cleaning services provided by Marvellous Mops (“the Company”) to you (“the Client”). By booking or receiving services, you agree to these terms.

2. Services Provided

Marvellous Mops offers:

  • Regular domestic cleaning

  • Deep cleaning

  • End of tenancy cleaning

  • One-off cleaning

  • Commercial and office cleaning

  • Additional services upon request

3. Booking & Scheduling

  • All bookings and schedule changes must be arranged through Marvellous Mops management.

  • A minimum of 24 hours’ notice is required for any booking changes or cancellations.

  • The Company reserves the right to change or replace cleaners where necessary.

4. Payments

  • Payment is due on the day of service unless agreed otherwise.

  • Late payments may incur a fee.

  • Clients must not pay cleaners directly under any circumstances.

5. Access to Property

  • The Client must provide safe and timely access to the property.

  • If the cleaner cannot enter the property at the agreed time, a cancellation fee may apply.

6. Client Responsibility

  • The Client is responsible for ensuring the property is safe, accessible, and hazard-free.

  • Marvellous Mops is not responsible for pre-existing damage or wear and tear.

7. Cleaner Contact Policy

To protect staff privacy and ensure consistent service:

  • Clients must not directly contact cleaners for changes, additional work, or schedule adjustments.

  • All communication must go through Marvellous Mops.

  • Cleaners may have a work phone for access-only situations (entry codes, parking, etc.).

8. Cancellations

  • Cancellations made with fewer than 24 hours’ notice may be charged in full.

  • Repeated cancellations may result in termination of service.

9. Breakages & Liability

  • Cleaners always take great care while working.

  • Any accidental damage must be reported within 24 hours.

  • The Company is not liable for fragile or unsecured items that are not safely stored.

10. Termination

Either party may terminate services with 7 days’ notice, unless misconduct or breach of terms occurs.

11. Acceptance of Terms

By using Marvellous Mops services, the Client agrees to abide by these Terms & Conditions.

bottom of page